Purpose of this Policy
We wish it to be known that we respect your privacy and are committed to protecting your personal information. This document sets out our policy on how we will manage your personal information.
This Privacy Policy has been created to provide individuals with information about how we hold and use personal information we collect.
All the information that we collect about you will be used, collected and stored according to this Privacy Policy.
This Privacy Policy has been created to provide individuals with information about how we hold and use personal information we collect.
All the information that we collect about you will be used, collected and stored according to this Privacy Policy.
What is Personal Information?
Meaning of 'Personal information' according to the Information Privacy Act 2009 (Qld).
"... information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion".
This can include:
"... information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion".
This can include:
- your name, address, email address, age, gender, tax file number, citizenship, unique student identifier, occupation, contact information;
- information about your education history and other related information if you are a student registered with us;
- payment details, such as your credit card details;
- details of courses undertaken with us;
- any audio or video-recording of you while in training with us
- health and sensitive information
- other information provided voluntarily by you, for example in response to surveys
How do we collect and share your Personal Information?
We collect your information using the following means:
How do we use your information?
1. To retain for the purpose or enrolling you in a course and issuing you with certification.
2. To develop registers that we keep on Airtable for student records - not shared with anyone.
3. To make sure that staff are aware of any health matters concerning yourself that may impact your learning. We will request your permission to disclose this information to trainers and staff.
4. To add to our internal mailchimp database for email marketing to keep you informed about our news at Sutherland Training. Unsubscribe is available.
5. To keep your learner records for 7 years for audit purposes.
We will not use your information for any other reason without your permission.
Who do we disclose your personal information to?:
Accuracy of the information we collect
We take all reasonable precautions to ensure that the personal information we collect, use, store and disclose is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly.
If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to ensure that it is corrected.
You can ask us to see the personal information we hold about you. Please complete our contact form if you have any questions and we will get back to you as soon as possible.
Thank you.
- During your induction for a face-to-face class. Provided by you over the phone, in person, by email or by submitting forms.
- During your enrolment for an online course. Provided by you. Provided by you over the phone, in person, by email or by submitting forms
- From a third party such as an Employment Service Provider or Rehabilitation Organisation etc.
- Social media sites and our website.
How do we use your information?
1. To retain for the purpose or enrolling you in a course and issuing you with certification.
2. To develop registers that we keep on Airtable for student records - not shared with anyone.
3. To make sure that staff are aware of any health matters concerning yourself that may impact your learning. We will request your permission to disclose this information to trainers and staff.
4. To add to our internal mailchimp database for email marketing to keep you informed about our news at Sutherland Training. Unsubscribe is available.
5. To keep your learner records for 7 years for audit purposes.
We will not use your information for any other reason without your permission.
Who do we disclose your personal information to?:
- your parent or guardian if you are under 18.
- records of your progress to your Employment Service Provider if they referred you
- Your employer if they paid and referred you
- Government Authorities and Agencies including Qld Department of Employment, Small Business & Training (DESBT), NCVER and Centrelink
- other persons as required or authorised by law.
Accuracy of the information we collect
We take all reasonable precautions to ensure that the personal information we collect, use, store and disclose is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly.
If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to ensure that it is corrected.
You can ask us to see the personal information we hold about you. Please complete our contact form if you have any questions and we will get back to you as soon as possible.
Thank you.
