BSB20120
Certificate II in Workplace Skills

ABOUT THIS QUALIFICATION
The BSB20120 - Certificate II in Workplace skills is designed for individuals who are entering or re-entering the workforce or seeking foundational business and administrative skills.
WHO IS THIS COURSE FOR?
This course is perfect for those needing to learn entry-level skills for the workplace.   

Clients include:
- School students looking to gain credits for SACE
- Those preparing to re-enter the workforce and acquire basic business skills
- Career changers who are ready for a career change and need basic business skills
WHY CHOOSE SUTHERLAND TRAINING?
Since becoming a Registered Training Organisation (RTO) in 2011, we have worked with hundreds of students wishing to gain skills for life or work. We have seen many of them move in to rewarding and long-term careers in administration which has provided pathways to other roles as well.

We specialise in the field of administration, both Business Administration and Medical Administration. Our resources for this qualification are engaging with an easy-to-use learning portal and content approved and continually updated by industry experts.  We make sure that the knowledge you are learning is current and in line with the industry.

Our assessors are TAE qualified with years of industry experience and expertise. Our bespoke Performance Tasks prepare you for real-life situations as though you were already in the job. 

We also provide a suite of FREE additional resources to provide further skills on top of your course.
This extra suite of resources provides that additional edge to prepare you for the workplace and stand out. 

Enter the workforce with confidence and skills!
CAREER OPPORTUNITIES
Upon graduation with this qualification, you can work in the following job roles: 

​- Receptionist
- Administrator
UNITS OF COMPETENCY
Packaging rules:

Successful completion of this course requires the fulfilment of 10 units of competency, 5 core units and 5 compulsory electives.
Units
No.
CODE
DESCRIPTION
TYPE
1
BSBTEC201
Use business software applications
Compulsory Elective
​2
BSBPEF201​
Support personal wellbeing in the workplace
Compulsory Elective
3
BSBSUS211
Participate in sustainable work practices
Core
4
BSBPEF101​
Plan and prepare for work readiness
Compulsory Elective
5
BSBCMM211​
Apply communication skills
Core
6
BSBOPS201​
Work effectively in business environments
Core
7
BSBPEF202
Plan and apply time management
Core
8
BSBWHS211
Contribute to the health and safety of self and others
Core
9
SIRXPDK001
Advise on products and services
​Compulsory 
​Elective
10
BSBTEC202
Use digital technologies to communicate in a work environment
Compulsory Elective
COURSE FEE
The full fee for this course $1,200.00

PAYMENT METHODS
1. Direct Deposit
2. Credit card – all credit cards accepted 
 
If you are not able to pay upfront we can offer you flexible payment plans - extra fees apply.
ENROLMENT
Enrol anytime and take 10 months to complete your course (or sooner).  We do not have "intake" dates.

Please click on the button below to get started.
DELIVERY MODE
This course is delivered 100% online on our user-friendly Learner portal.
SUPPORT AND WELLBEING SERVICES
Standard 2.6 - Standards for RTOs 2025

Sutherland Training prides itself on the wellbeing and support services that we offer. 

These include:

Internal support and wellbeing services
  1. Assigned assessor for each unit.  Information about each assessor for their course via our “Assessor Profiles” document that is sent to them.  This informs them of all their contact details, availability etc.
  2. The learner can contact their assessor directly by clicking on the “Message Assessor” button on the dashboard of their portal or by sending an email.
  3. Each learner receives a monthly “check-in” email once to see how they are travelling against their Progress Goals and to address any “issues”.
  4. “Care calls” are made on an ad-hoc basis if we feel a student is falling behind or needs extra support.
  5. Zoom calls can be arranged for additional support.
  6. Financial wellbeing – we can offer learners payment plans for fees or advice on budgeting etc if they are not able to make payments.
 
External support and wellbeing services
​
We can provide the learner with links and information for:
  1. Mental Health and counselling services.
  2. Cultural and demographic-specific supports:  
  3. Safety and crisis support:
ENTRY REQUIREMENTS
LANGUAGE, LITERACY, NUMERACY AND DIGITAL SKILLS (LLND)

In order to undertake this course, you will need to meet the Language, Literacy, Numeracy and Digital (LLND) requirements.  You will be required to undertake an LLND test.

EQUIPMENT REQUIREMENTS

In order to undertake this course, you will need the following:

1.  Computer or Laptop (recommended to be no older than 5 years) including webcam, stable internet       access, with the Microsoft Office apps (Microsoft Word, PowerPoint and Excel) installed.

We recommend the use of the Microsoft 365 downloadable versions of Word, PowerPoint and Excel to complete the qualification.  These are accessible through a paid subscription to Microsoft.  However, the course can be completed using the free online version of Microsoft 365 and the Google Suite of applications. 

2.  A stable internet connection.
DURATION
Start anytime and study at your own pace.  Your course must be completed within 10 months or sooner.   We have a very user-friendly learner portal and you are supported every step of the way.
PATHWAYS

After successful completion of this qualification, you can consider one of the following Certificate III courses:
- BSB30120 - Certificate III in Business
- BSB30120 - Certificate III in Business (Administration)
- BSB30120 - Certificate III in Business (Medical Administration)
- BSB30120 - Certificate III in Business (Customer Engagement)

CERTIFICATION
​Sutherland Training is a Registered Training Organisation RTO # 31956.  This qualification leads to the issuance of  ​AQF certification documentation which is nationally recognised.​
REQUEST MORE INFO:
    Please complete the form below and we will  contact you very soon with more course information.
TESTIMONIAL  
Doing the course through Sutherland Training has been a great experience. I have gained the following through doing this course: better writing skills, 
awareness of self care, 
improvement in ability to study.
The resources and assistance was excellent.
Carol A
TESTIMONIAL  
The course is meeting my expectations very well. I have found my interest continually stimulated and the assessment information is explained clearly. Assessors are prompt, thorough and very approachable. The course is very well set out and I am enjoying myself.
 A R
TESTIMONIAL  
I would not have achieved this if it had not been for the incredible support from Sutherland Training. 
I am very happy with what I have achieved.
H E