BSBSS00121
​Medical Administration Skill Set 

WHAT IS A SKILL SET?
A skill set is a combination of units that meet a defined industry need for a specific role. A Skill Set is a pathway to a full qualification
ABOUT THIS SKILL SET
The BSBSS00121 Medical Administration Skill Set is a nationally recognised training program designed to equip learners with essential skills for entry-level roles in medical administration. 
WHO IS THIS SKILL SET FOR?
This Skill Set is for those who are thinking of entering the workforce for the first time or changing from another industry. This Skill Set is perfect for those who are looking for skills to work alongside medical administrative staff and is a pathway into the full BSB30120 - Certificate III in Business (Medical Administration) qualification.

Clients include
- those preparing to re-enter the workforce after a career break
- those ready for a career change 
- those currently in a medical administration position who need existing skills validated
- school leavers
WHY CHOOSE SUTHERLAND TRAINING?
Since becoming a Registered Training Organisation (RTO) in 2011, we have worked with hundreds of students wishing to gain skills for life or work. We have seen many of them move in to rewarding and long-term careers in customer engagement which has provided pathways to other roles as well.

We specialise in the field of administration, which includes learning how to deal with customers. Our resources for this skill set are engaging with an easy-to-use learning portal and content approved and continually updated by industry experts.  We make sure that the knowledge you are learning is current and in line with the industry.

Our assessors are TAE qualified with years of industry experience and expertise. Our bespoke Performance Tasks prepare you for real-life situations as though you were already in the job. 

We also provide a suite of FREE additional resources to provide further skills on top of your course.
This extra suite of resources provides that additional edge to prepare you for the workplace and stand out. 

Enter the workforce with confidence and skills!
CAREER OPPORTUNITIES
Graduates of this skill set are prepared for entry-level roles in medical and healthcare administration, including:
These roles are commonly found in:
  • General practices and specialist clinics
  • Hospitals and allied health services
  • Dental surgeries and aged care facilities
UNITS OF COMPETENCY
Packaging rules:
Successful completion of this Skill Set requires the fulfilment of six (6) units of competency which covers essential skills for a medical administration support role.

​​Units include:
No.
Unit Code
Unit Description
1
BSBMED301
Interpret and apply medical terminology appropriately
​2
BSBMED302
Prepare and process medical accounts
3
BSBMED303​
Maintain Patient Records
4
BSBMED304​
Assist in controlling stocks and supplies
5
​BSBMED305
Apply the principles of confidentiality, privacy and security within the medical environment
6
​BSBMED401
Manage patient record keeping system
COURSE FEE
The full fee for this skill set $875.00

PAYMENT METHODS
1. Direct Deposit
2. Credit card – all credit cards accepted 
 
If you are not able to pay upfront we can offer you flexible payment plans - extra fees apply.
ENROLMENT
Enrol anytime and take 6 months maximum to complete your course.
SUPPORT AND WELLBEING SERVICES
Standard 2.6 - Standards for RTOs 2025

Sutherland Training prides itself on the wellbeing and support services that we offer. 

These include:

Internal support and wellbeing services
  1. Assigned assessor for each unit.  Information about each assessor for their course via our “Assessor Profiles” document that is sent to them.  This informs them of all their contact details, availability etc.
  2. The learner can contact their assessor directly by clicking on the “Message Assessor” button on the dashboard of their portal or by sending an email.
  3. Each learner receives a monthly “check-in” email once to see how they are travelling against their Progress Goals and to address any “issues”.
  4. “Care calls” are made on an ad-hoc basis if we feel a student is falling behind or needs extra support.
  5. Zoom calls can be arranged for additional support.
  6. Financial wellbeing – we can offer learners payment plans for fees or advice on budgeting etc if they are not able to make payments.
 
External support and wellbeing services
​
We can provide the learner with links and information for:
  1. Mental Health and counselling services.
  2. Cultural and demographic-specific supports:  
  3. Safety and crisis support
ENTRY REQUIREMENTS
In order to undertake this course, you will need to meet the Language, Literacy, Numeracy and Digital (LLND) requirements.  You will be required to undertake an LLND test.

You will also need access to a computer and a stable internet connection. 

We recommend undertaking this course on a Windows computer and not Apple Mac. ​
DURATION
 This Skill Set must be completed within 6 months or sooner.  Start anytime and study at your own pace
CERTIFICATION
Sutherland Training is a Registered Training Organisation RTO # 31956.  This qualification leads to the issuance of  ​AQF certification documentation which is nationally recognised.
PATHWAYS

 After successful completion of this Skill Set, you will automatically gain credit transfers towards:

- BSB30120 - Certificate III in Business  
​- BSB30120 - Certificate III in Business (Administration)
- BSB30120 - Certificate III in Business (Customer Engagement)

    REQUEST COURSE INFO:

    Please complete the form below and we will  contact you very soon with more course information.
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TESTIMONIAL

I was very impressed with how quickly my assessments were marked after submission.
I am thrilled I completed the medical units as I now know medical field is the career path I  definitely want to pursue. 
Meg E
TESTIMONIAL
The courses I have completed have helped me gain a full-time position in the Medical Sector. Would do all my courses through Sutherland Training.
Bianca F
TESTIMONIAL
A wonderful entry level skills based course supported by highly skilled  assessors. 
Ella W