BSBSS00119
Customer Service Skill Set 

What is a Skill Set?
A skill set is a combination of units that meet a defined industry need for a specific role. A Skill Set is a pathway to a full qualification

Who is this Skill Set for?
This Skill Set is for those who are thinking of a role in Customer Service.  They could be re-entering the workforce or changing from another industry. This Skill Set is perfect for those who are looking for skills to work alongside other Customer Service staff and is a pathway into the full BSB30120 - Certificate III in Business (Customer Engagement) Qualification.

Career Opportunities 
This skill set is for individuals who are required to provide customer service for an organisation.

Why choose Sutherland Training?
We specialise in the field of administration, both Business Administration and Medical/Health Administration and Customer Service. Our resources for this qualification are engaging with an easy-to-use learning portal and with content approved and continually updated by industry experts.  We make sure that the knowledge you are learning is current and in line with the industry. Our assessors are qualified  trainers and industry experts with years in their field.  Our bespoke Performance Tasks prepare you for real-life situations as though you were already in the job. 

We also provide a suite of FREE resources, videos and training that is unique to Sutherland Training. This extra suite of resources provides that additional edge to prepare you for the workplace and stand out.  Enter the workforce with confidence and skills.

Clients include
- parents returning to the workforce 
- those ready for a career change 
- those currently in a customer service role and need existing skills validated
- school leavers who are looking at a career in customer service

​What does the course cover?
Successful completion of this Skill Set requires the fulfillment of four (4) units of competency which will cover essential skills for a customer service role.  

​​Units include:
No.
Unit Code
Unit Description
1
BSBOPS304
Deliver and Monitor a Service to Customers
​2
BSBOPS305
Process Customer Complaints
3
SIRXCEG002​
Assist with Customer Difficulties
4
SIRXPDK001​
Advise on Product and Services

​Duration
Start anytime and study at your own pace.  Your course must be completed within 4 months or sooner.   We have a very user-friendly learner portal and you are supported every step of the way.

​Fees
The full fee for this Skill Set is $685.00.  An affordable payment plan is available.  

Support 
We place our students at the centre of our business and our great testimonials attest to that.  We are proud of our good reputation for the support we offer throughout your learning experience.  Your assessor is available within working hours to support you if you do not understand and Zoom sessions can be organised to help if required.  All assessors are qualified, industry-experienced professionals who have worked in business and customer service environments.

Entry requirements
In order to undertake this Skill Set, you will need basic computer skills, access to a computer and Internet.
Adequate literacy and numeracy skills are also required.

Pathway
After successful completion of this Skill Set, you will automatically gain credit transfers towards the full qualification  BSB30120 - Certificate III in Business (Customer Engagement)
 
​Certification
​Sutherland Training is a Registered Training Organisation RTO # 31956.  This qualification leads to the issuance of  ​AQF certification documentation which is nationally recognised.
​​

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TESTIMONIAL
This Skill Set is the perfect starting point for someone who is starting out in the customer service field.
JM 
TESTIMONIAL
A wonderful entry level skills based course supported by highly skilled  assessors. 
Ella W 
TESTIMONIAL
The online enrolment and learning process went smoothly, with learning content easy to follow and work through. Response to queries was efficient and comprehensive allowing me plenty of time to complete learning and assessments.
Toni H