Customer Service Skill Set
What is a Skill Set?
A skill set is a combination of units that meet a defined industry need for a specific role. A Skill Set is a pathway to a full qualification
Who is this Skill Set for?
This Skill Set is for those who are thinking of a role in Customer Service. They could be re-entering the workforce or changing from another industry. This Skill Set is perfect for those who are looking for skills to work alongside other Customer Service staff and is a pathway into the full BSB30120 - Certificate III in Business (Customer Engagement) Qualification.
This skill set is for individuals who are required to provide customer service for an organisation.
Why choose Sutherland Training?
We specialise in the field of administration, both Business Administration and Medical/Health Administration and Customer Service. Our resources for this qualification are engaging with an easy-to-use learning portal and with content approved and continually updated by industry experts. We make sure that the knowledge you are learning is current and in line with the industry. Our assessors are qualified trainers and industry experts with years in their field. Our bespoke Performance Tasks prepare you for real-life situations as though you were already in the job.
We also provide a suite of FREE resources, videos and training that is unique to Sutherland Training. This extra suite of resources provides that additional edge to prepare you for the workplace and stand out. Enter the workforce with confidence and skills.
- parents returning to the workforce
- those ready for a career change
- those currently in a customer service role and need existing skills validated
- school leavers who are looking at a career in customer service
What does the course cover?
Successful completion of this Skill Set requires the fulfillment of four (4) units of competency which will cover essential skills for a customer service role.
This Skill Set is the perfect starting point for someone who is starting out in the customer service field.
A wonderful entry level skills based course supported by highly skilled assessors.
The online enrolment and learning process went smoothly, with learning content easy to follow and work through. Response to queries was efficient and comprehensive allowing me plenty of time to complete learning and assessments.