BSB30120 - Certificate III in Business (Customer Engagement)
(Customer Engagement specialisation)

Sutherland Training is a Registered Training Organisation RTO # 31956.  This qualification leads to the issuance of 
​AQF certification documentation which is nationally recognised.
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Who is this course for?
This course is perfect for those wishing to move into a customer focussed role where exceptional customer service is a priority.  You will also gain great general business and admin skills to make you a stand-out customer service representative. 

Most people who undertake this course are one of the following: 
- mums preparing to re-enter the workforce 
- those ready for a career change 
- those currently in a customer service role who need existing skills validated
- school leavers
- those who are looking at upgrading their BSB30415 or BSB31115 qualifications. 

Career Opportunities 
Upon graduation with this qualification, you can work in the following job roles: 
​
​- Receptionist
- Customer Service Representative
- Call centre operator
- General Administrator
​
What does the course cover?
Successful completion of this course requires the fulfilment of 13 units of competency: 6 core units and 7 elective units.   Choose this course if you wish to learn more about the administrative side of business.

If y​ou are interested in enrolling in this qualification, please complete the form at the bottom of this page. Thank you.

​​Units include:
No.
Unit Code
Unit Description
Unit Type
1
BSBCRT311
Apply critical thinking skills in a team environment
Core
​2
BSBPEF201 ​
Support personal wellbeing in the workplace
Core
3
BSBSUS211 ​
Participate in sustainable work practices
Core
4
BSBTWK301 ​
Use inclusive work practices
Core
5
BSBWHS311 ​
Assist with maintaining workplace safety
Core
6
BSBXCM301 ​
Engage in workplace communication ​
Core
7
BSBTEC301
​Design and Produce Business Documents
Compulsory Elective
8
BSBTEC302
Design and produce spreadsheets
​Compulsory Elective
9
​BSBPEF301
Organise Personal Work Priorities
Compulsory Elective
10
BSBOPS304
Deliver and Monitor a Service to Customers
Specialisation Elective
11
BSBOPS305
Process Customer Complaints
​Specialisation Elective
12
SIRXCEG002
Assist with customer difficulties
Specialisation Elective
​13
SIRXPDK001
Advise on products and services
Specialisation Elective
Delivery Mode
This qualification is delivered online.   Start anytime and complete in 12 months or sooner.   
​​ 

Subsidies available
1. Certificate 3 Guarantee
Subsidies are available for eligible Queenslanders under Certificate 3 Guarantee (DESBT). 
Click here to determine your eligibility - we will get back to you at our earliest with a result.
<<Certificate 3 Guarantee Eligibility Check >>

2. Skills Checkpoint and Training Incentive for older workers (Busy at Work)
 Click here to read more about this incentive.  

Government subsidies (Queenslanders only)
1. Certificate 3 Guarantee
Subsidies are available for eligible Queenslanders under Certificate 3 Guarantee (DESBT). 
Click here to determine your eligibility    <<Certificate 3 Guarantee Eligibility Check >>
2. Skills Checkpoint and Training Incentive for older workers (Busy at Work)
 Click here to read more about this incentive.  

Fees
Please complete the form below to request further information.  Payment plans are available.  . 

​Support 
We support you throughout your learning experience and your trainer/assessor is available within working hours to support you if you do not understand.  We pride ourselves on the level of support we offer.  All our trainers and assessors are qualified with the most current TAE qualifications and are industry-experienced professionals who have worked in business and office administration environments.   ​ 

Entry requirements
In order to undertake this course you will need basic computer skills, access to a computer, printer and internet. Adequate literacy and numeracy skills are also required.

Upgrading to BSB30120 from BSB30415 or BSB31115
If you are thinking of upgrading your existing qualification, please contact us to discuss further.  Credit Transfers and RPL are available.

Credit Transfers for other BSB30120 qualifications
After successful completion of this qualification, you will automatically gain credit transfers towards our BSB30120 - Certificate III in Business and  BSB30210- Certificate III in Business (Medical Administration) specialisation.

​Certification
​Sutherland Training is a Registered Training Organisation RTO # 31956.  This qualification leads to the issuance of  ​AQF certification documentation which is nationally recognised.  
​​

    Request More Information

    Please complete the form below and we will  contact you very soon with more course information.
RTO code 31956
TESTIMONIALS FROM PAST LEARNERS

I am thoroughly enjoying the course and learning all there is to know about working within the administration area. 
Samantha T
Thank you so so much for everything. It was the boost I needed to make me focus on my own personal goals and was awesome. 
Anna-Marie
My experience here has been unforgettable. The tutors and trainers have been supportive, flexible, understanding and compassionate, but most
of all professional.

The booklets provided will be a great resource.
Julia C