BSB30120
Certificate III in Business (Customer Engagement)
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The world of business relies heavily on Customer Service staff to inform, support and enlighten new and existing customers. This is a vital role and keeps businesses afloat. This qualification will provide you with the skills you need to undertake a wide range of administrative tasks and be ready to face customers with the skills to support any situation that may arise.
Why choose Sutherland Training? We specialise in the field of Administration, both Business Administration and Medical/Health Administration. This also includes expertise in Customer Care. Our resources for this qualification are engaging with an easy-to-use learning portal and with content approved and continually updated by industry experts. We make sure that the knowledge you are learning is current and in line with the industry. Our assessors are qualified trainers and industry experts with years in their field. Our bespoke Performance Tasks prepare you for real-life situations as though you were already in the job. We also provide a suite of FREE resources, videos and training that is unique to Sutherland Training. This extra suite of resources provides that additional edge to prepare you for the workplace and stand out. Enter the workforce with confidence and skills. Who is this course for? This course is perfect for those wishing to move into a Customer Focussed role where exceptional customer service is a priority. You will also gain great general business and admin skills to make you a stand-out customer service representative. Clients include: - mums preparing to re-enter the workforce - those ready for a career change - those currently in a customer service role who need existing skills validated - school leavers -those upgrading existing qualifications -business owners - South Australian School students wishing to gain credits for their SACE. Career Opportunities Upon graduation with this qualification, you can work in the following job roles: - Receptionist - Customer Service Representative - Call centre operator - General Administrator What does the course cover? Successful completion of this course requires the fulfilment of 13 units of competency: 6 core units and 7 elective units. Choose this course if you wish to learn more about the customer engagement side of business. Units include:
Fees
FULL FEE
Our full fee for this course $1,690. Payment plans available to spread payments. Please contact us to request further information. SUBSIDIES - QUEENSLAND ONLY If you do not hold a Certificate III or higher qualification and you live in Queensland, you may be eligible for government subsidies. Student Contribution fees for eligible applicants Concessional Fee - $380.00 Non-Concessional Fee - $440.00 To check if you are eligible, please click on the button below, complete and submit the form. Enrolment
Enrol anytime and take 12 months to complete your course. Support
We place our students at the centre of our business. You are not just a number and we continue to receive outstanding testimonials from our students. We are proud of the support we offer and this includes:
Entry requirements
In order to undertake this course, you will need basic computer skills, access to a computer and reliable internet. We recommend undertaking this course on a Windows computer and not Apple Mac. Adequate literacy and numeracy skills are also required. Duration
Start anytime and study at your own pace. Your course must be completed within 12 months or sooner. We have a very user-friendly learner portal and you are supported every step of the way. Dual Qualifications After successful completion of this qualification, you will automatically gain credit transfers towards: - BSB30120 - Certificate III in Business - BSB30120 - Certificate III in Business (Medical Administration) - HLT37315 - Certificate III in Health Administration Undertake only four gap units to gain your second qualification. Please contact us to discuss further. Certification Sutherland Training is a Registered Training Organisation RTO # 31956. This qualification leads to the issuance of AQF certification documentation which is nationally recognised. |
TESTIMONIAL
Thoroughly enjoying the course and learning all there is to know about working within the administration area. Samantha T TESTIMONIAL
I loved doing the course online, every aspect of the portal was user friendly. The resources were very helpful! It assisted me in researching and then understanding certain aspects of the medical industry. It kept wanting me to learn more and more. This course is extremely informative, it opens your eyes to the different aspects of being a medical admin worker. I just want to say thank you, this course was lifechanging! Sally C 
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