BSB30120
Certificate III in Business (Customer Engagement)

The world of business relies heavily on Customer Service staff to inform, support and enlighten new and existing customers. This is a vital role and keeps businesses afloat.  This qualification will provide you with the skills you need to undertake a wide range of administrative tasks and be ready to face customers with the skills to support any situation that may arise.

Why choose Sutherland Training?
We specialise in the field of Administration, both Business Administration and Medical/Health Administration. This also includes expertise in Customer Care.  Our resources for this qualification are engaging with an easy-to-use learning portal and with content approved and continually updated by industry experts.  We make sure that the knowledge you are learning is current and in line with the industry. Our assessors are qualified  trainers and industry experts with years in their field.  Our bespoke Performance Tasks prepare you for real-life situations as though you were already in the job. 

We also provide a suite of FREE resources, videos and training that is unique to Sutherland Training. This extra suite of resources provides that additional edge to prepare you for the workplace and stand out.  Enter the workforce with confidence and skills.

Who is this course for?
This course is perfect for those wishing to move into a Customer Focussed role where exceptional customer service is a priority.  You will also gain great general business and admin skills to make you a stand-out customer service representative. 

Clients include: 
- mums preparing to re-enter the workforce 
- those ready for a career change 
- those currently in a customer service role who need existing skills validated
- school leavers
-those upgrading existing qualifications
-business owners 

Career Opportunities 
Upon graduation with this qualification, you can work in the following job roles: 
​
​- Receptionist
- Customer Service Representative
- Call centre operator
- General Administrator
​
What does the course cover?
Successful completion of this course requires the fulfilment of 13 units of competency: 6 core units and 7 elective units.   Choose this course if you wish to learn more about the customer engagement side of business.

​​Units include:
No.
Unit Code
Unit Description
Unit Type
1
BSBCRT311
Apply critical thinking skills in a team environment
Core
​2
BSBPEF201 ​
Support personal wellbeing in the workplace
Core
3
BSBSUS211 ​
Participate in sustainable work practices
Core
4
BSBTWK301 ​
Use inclusive work practices
Core
5
BSBWHS311 ​
Assist with maintaining workplace safety
Core
6
BSBXCM301 ​
Engage in workplace communication ​
Core
7
BSBTEC301
​Design and Produce Business Documents
Compulsory Elective
8
BSBTEC302
Design and produce spreadsheets
​Compulsory Elective
9
​BSBPEF301
Organise Personal Work Priorities
Compulsory Elective
10
BSBOPS304
Deliver and Monitor a Service to Customers
Specialisation Elective
11
BSBOPS305
Process Customer Complaints
​Specialisation Elective
12
SIRXCEG002
Assist with customer difficulties
Specialisation Elective
​13
SIRXPDK001
Advise on products and services
Specialisation Elective
Online Study
Start anytime and study at your own pace.  Your course must be completed within 12 months or sooner.   We have a very user-friendly learner portal and you are supported every step of the way.
​
Government Subsidies
Sutherland Training is a Pre-Qualified Supplier (PQS) for the Skills Assure Program (DESBT Queensland) and are able to offer subsidies to eligible Queenslanders.  

Click here to determine your eligibility, please click on the link below and submit the form.  We will contact you at our earliest.
​
<<Certificate 3 Guarantee Eligibility Check >>

Student Contribution fees for eligible applicants​
Concessional Fee - $360.00
Non-Concessional Fee - $420.00
​​ 
Full Fees
 Please enquire about our fees as Special Offers may apply. Generous Payment Plans are available.  ​

​Support 
We place our students at the centre of our business and our great testimonials attest to that.  We are proud of our good reputation for the support we offer throughout your learning experience.  Your assessor is available within working hours to support you if you do not understand and Zoom sessions can be organised to help if required.  All assessors are qualified, industry-experienced professionals who have worked in business and medical administration environments and who work daily in customer engagement. 

Entry requirements
In order to undertake this course you will need basic computer skills, access to a computer and reliable internet.  Adequate literacy and numeracy skills are also required.

Dual Qualifications
After successful completion of this qualification, you will automatically gain credit transfers towards:
- BSB30120 - Certificate III in Business 
- BSB30120 - Certificate III in Business (Administration)
- BSB30120 - Certificate III in Business (Medical Administration)
- HLT37315 - Certificate III in Health Administration​
Contact us to discuss further.

​Certification
​Sutherland Training is a Registered Training Organisation RTO # 31956.  This qualification leads to the issuance of  ​AQF certification documentation which is nationally recognised.  
​​

     Request More Information about our BSB30120 - Certificate III in Business (Customer Engagement) course:

    Please complete the form below and we will  contact you very soon with more course information.
TESTIMONIAL 
Thoroughly enjoying the course and learning all there is to know about working within the administration area. 
Samantha T
TESTIMONIAL 
I loved doing the course online, every aspect of the portal was user friendly.
The resources were very helpful! It assisted me in researching and then understanding certain aspects of the medical industry.  It kept wanting me to learn more and more.
This course is extremely informative, it opens your eyes to the different aspects of being a medical admin worker.
I just want to say thank you, this course was lifechanging!
Sally C